Privacy Policy

This Policy was last reviewed and updated on: 10 February 2023

Privacy Policy

Siddle Family Foundation (SFF) values and respects the privacy of the people we deal with. SFF is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.

This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.

What is personal information?

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

What personal information do we collect?

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. The personal information we collect about you may include:

  • Name;
  • Residential, business and/or postal address;
  • Phone number;
  • Email address;
  • Date of birth;
  • History of communication with us;
  • Online activity;
  • Survey responses;
  • Education and employment history, qualifications and related information.

If you are offering services to us or seeking to work with us we may record and keep your tax file number, ACN or ABN. We will record information that you provide to us in other ways, for example, by interacting with our webpage, responding to marketing programs, through social media or online forums, participating in offers and promotions, or giving us your business card details at events. We may record or obtain information about you through our business activities. This might mean information from our business partners and publicly available sources.

You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.

How do we collect your personal information?

We collect your personal information directly from you when you:

  • Interact with us over the phone;
  • Interact with us in person;
  • Interact with us online;
  • Participate in surveys or questionnaires;
  • Attend an event;
  • Subscribe to our mailing list;
  • Apply for a position with us as an employee, contractor or volunteer;
  • Apply for a grant.

How do we use your personal information?

Siddle Family Foundation takes its obligations with regards to the use and disclosure of personal information very seriously. We will only use or disclose personal information for the primary purpose that it was collected or for a purpose related to the primary purpose that you would reasonably expect it to be used. We use personal information for many purposes in connection with our functions and activities, including the following purposes:

  • Provide you with information or services that you request from us;
  • Deliver to you a more personalised experience and service offering;
  • Improve the quality of the services we offer;
  • Internal administrative or compliance purposes;
  • Marketing and research purposes. 

Disclosure of personal information to third parties

Siddle Family Foundation will not sell, rent, trade or otherwise supply to third parties any personal information obtained from you unless you consent. However, there may be certain exceptional circumstances that will warrant not obtaining your consent such as circumstances where:

  • we need to use or disclose personal information where it believes the use or disclosure is necessary to protect any person and/or any Siddle Family Foundation rights or property; or
  • if the use or disclosure of personal information is authorised or required by law (such as if Siddle Family Foundation is required to disclose personal information to a court in response to a subpoena).

Your personal information, in some circumstances, may be available to contractors and service providers, such as our external IT providers. If Siddle Family Foundation provides your personal information to promoters, or engages contractors and service providers to handle personal information, it requires these organisations or individuals to agree to comply with the Siddle Family Foundation Privacy Policy and the Australian Privacy Principles and with strict conditions governing how personal information is to be handled. Contact information for these parties can be obtained at any time via the contact details at the end of this policy.

Where the processing of your personal information is based on your previously given consent, you have the right to withdraw your consent at any time. You may also have the right to object to the processing of your personal information on grounds relating to your particular situation.


Transfer of personal information overseas

Some of the third-party service providers that may hold personal information may be based in or have servers located outside of Australia, including in USA and Germany.

Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third parties if:

  • You have given us your consent to disclose personal information to that third party; or
  • We reasonably believe that:
    • the overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the APPs; and
    • the law or binding scheme can be enforced; or
  • The disclosure is required or authorised by an Australian law or court / tribunal order.


How do we protect your personal information?

SFF will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:

  • Having a robust physical security of our premises and databases / records;
  • Taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;
  • Having technological measures in place (for example, anti-virus software, fire walls).

Online activity

Cookies and website analytics

The SFF website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website.

There are three main types of cookies – here’s how and why we use them:

  1. Site functionality cookies – these cookies allow you to browse the website and access all pages.
  2. Site analytic cookies (Google Analytics) – these cookies help us measure and analyse how you use the website.
  3. Targeting or advertising cookies – these cookies help keep track of your site preferences and are used to deliver online marketing and advertising campaigns and materials that are relevant to you.

Generally, the information collected by cookies and tracking images may be used for the following purposes:

  • to keep track of your opt-in subscriptions and site preferences;
  • keeping count of return visits to our website;
  • accumulate and report anonymous, aggregate statistical information on email and website usage;
  • to optimise online advertising campaigns and deliver you relevant marketing communications.

We do not use cookies to identify you, just to improve your experience on our website(s). If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.

Direct marketing

We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.

You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe” set out in the relevant communication or by contacting us using the details set out in the “How to contact us” section below.

Retention of personal information

We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.

How to access and correct your personal information

SFF will endeavour to keep your personal information accurate, complete and up to date.

If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 10 business days.

Links to third party sites

SFF website(s) may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.

Inquiries and complaints

For complaints about how SFF handles, processes or manages your personal information, please contact Note we may require proof of your identity and full details of your request before we can process your complaint.

Please allow up to 20 business days for SFF to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with SFF’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at to lodge a complaint.

How to contact us

If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:

Contact number: 0404 040 404
Post Attention: Siddle Family Foundation Privacy Officer
Address: Level 9, 131 Macquarie Street Sydney NSW 2000